Terms & Conditions

1. Acceptance of Terms

Using the website, services or creating an account constitutes acceptance of these Terms. We may update Terms periodically; continued use implies acceptance of changes.

2. Promotions & Consent

If you voluntarily provide your phone number, we may send offers and service updates via SMS/WhatsApp/calls. You can opt out anytime by replying STOP or contacting support.

3. Accounts, Orders & Payments

• Information provided during orders must be accurate.
• Payments may be processed by third-party gateways subject to their terms.
• We reserve the right to refuse/cancel orders to prevent fraud or due to availability.

4. Delivery & Return Policy (Food and Dry Fruit Items)

Kajumart operates as an online marketplace platform connecting verified vendors and manufacturers who carefully prepare, pack, and dispatch food and dry-fruit items in strict compliance with food safety and hygiene standards. Kajumart itself does not manufacture, process, or physically handle these items.

Because food and perishable goods cannot be resold or restocked once delivered, returns or exchanges are generally not accepted after successful delivery.

However, customer satisfaction and product integrity remain our priority. If you receive:

• a damaged or tampered package,
• an incorrect product or quantity, or
• a product materially different from what was ordered on the website,

Please raise the issue immediately at the time of delivery to the delivery executive and ensure the issue is recorded in writing or with photographic/video proof. You are strongly encouraged to collect a written acknowledgment or delivery remark from the delivery personnel as supporting evidence.

After lodging the initial complaint, please email the details to kajumartglobaletrade@gmail.com within 48 hours of delivery, attaching your Order ID, a brief description, and clear supporting photos/videos.

Kajumart, together with the respective vendor, will review and resolve the issue as quickly as possible—either by replacement, partial refund, or store credit, depending on the circumstances and product condition.

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and ensures fair redressal for legitimate complaints while maintaining necessary food safety and hygiene norms.

5. Intellectual Property

All content, logos, images, text and design are the property of KAJUMART GLOBAL E TRADE. Unauthorized use is prohibited.

6. Limitation of Liability

To the extent permitted by law, KAJUMART GLOBAL E TRADE shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website.

7. Grievance Redressal

Please contact our Grievance Officer for consumer complaints:
Email: kajumartglobaletrade@gmail.com

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or legal proceedings arising out of or relating to the use of this website, transactions, or products sold through it shall be subject to the exclusive jurisdiction of the competent courts at Contai, Purba Medinipur, West Bengal (India).