Cancellation & Refund Policy
To ensure transparency and smooth operations, we have outlined the following cancellation and refund policy for our valued customers:
1. Cancellation
- Orders can be cancelled within 1 hour of confirmation, provided they are not yet processed or shipped.
- Once shipped, cancellation is not possible.
2. Customized or Pre-Order Items
- Orders for such items cannot be cancelled as preparation begins in advance.
3. Refund Processing
- Approved cancellations will be refunded to your original payment method within 7–10 business days.
Return & Exchange Policy
1. After Delivery is Completed
- No return or exchange is accepted once a product is delivered.
- This is due to the perishable or sensitive nature of most food items.
2. In Case of Damaged or Broken Items
- If the packet or bucket is torn, broken, or damaged during transportation:
- The customer must take a clear photo of the damage at the time of receiving the consignment.
- The issue must be reported on the spot to the delivery person.
- A written confirmation with signature describing the damage must be collected from the delivery person.
- Upon notifying our support team with proof, we will review the case and take appropriate action.
We appreciate your cooperation in following our terms.
Team Kajumart
Corporate Office:
Kajumart Global E Trade
Golder’s Green Complex, Block – A, 1st Floor
Airport Kaikhali, VIP Road
Kolkata – 700052
📞 Contact: 9330938826
