Cancellation & Refund Policy

To ensure transparency and smooth operations, we have outlined the following cancellation and refund policy for our valued customers:

1. Cancellation

• Orders can be cancelled within 1 hour of confirmation, provided they are not yet processed or shipped.
• Once shipped, cancellation is not possible.

2. Customized or Pre-Order Items

• Orders for such items cannot be cancelled as preparation begins in advance.

3. Refund Processing

• Approved cancellations will be refunded to your original payment method within 7–10 business days.

Return & Exchange Policy

1. After Delivery is Completed

• No return or exchange is accepted once a product is delivered.
• This is due to the perishable or sensitive nature of most food items.

2. In Case of Damaged or Broken Items

• If the packet or bucket is torn, broken, or damaged during transportation:
• The customer must take a clear photo of the damage at the time of receiving the consignment.
• The issue must be reported on the spot to the delivery person.
• A written confirmation with signature describing the damage must be collected from the delivery person.
• Upon notifying our support team with proof, we will review the case and take appropriate action.

We appreciate your cooperation in following our terms.

Team Kajumart
Corporate Office:
Kajumart Global E Trade
Golder’s Green Complex, Block – A, 1st Floor
Airport Kaikhali, VIP Road
Kolkata – 700052
📞 Contact: 9330938826